So it works for me. Their sellers' guide to returns links all over the place to thousands of words of explanations, and updates in 2018 have changed a lot. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Yes. Ebay say this is because they dont know the condition of the item as they never have it in their hand to see it, which is rubbish of course, they have access to the listing and all the photos, and could make a ruling. The following categories continue to have the option of 14-day returns: Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment. Categories that will continue have the option to offer 14-day returns include Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment. You can continue to offer replacements and exchanges as part of your return policy, but the details will not be shown on the item description page. You will be required to offer 30-day returns in the following categories to be eligible to receive Top Rated Plus discounts: You will be required to offer 14-day free returns in Products in Collectibles & Art categories to be eligible to receive Top Rated Plus discounts. All returns MUST have an eBay return request accepted online prior to being sent back to us. Your "no returns" policy is worthless. Jeux vidéo - Achetez une variété de produits à prix abordables sur eBay. In these cases ebay will enforce their returns policy and in this case if you want your item back the seller must pay for the return postage costs or simply refund without item return. Returns are a regular occurrence in retail and commerce. Learn more about what the eBay Money Back Guarantee means to sellers." 2 min article; Returning Items. The way I understand it is that your returns policy is about buyer remorse and its optional if/not you accept returns under these conditions. Some category exceptions apply. You will also have the flexibility to set different return policies for domestic and international returns. Visitez eBay pour une grande sélection de moteur opel corsa 1.2. By offering free returns, you'll have the flexibility to set your shipping and returns policies. A positive reply. The change applies to all item conditions. 09:12 AM. I pointed out that one of the pictures had the stopper out. At that time, we will close the return with no impact to seller performance. A refund will be processed upon receipt and inspection of the returned item. • No returns, but backed by eBay Money back guarantee eBay Money back guarantee; OG ALL will be included. Return an item for a refund . on You can contest it, but it's risky unless your evidence is watertight, due to there being such a low threshold for 'cases closed without seller resolution' before eBay might start restricting your account (2 cases, or 0.3% in any evaluation period). It's true that some buyers will abuse the system, so these days I advise anyone wanting to sell here to be aware of (and prepared for) that possibility (at the moment I still call it a possibility, so it has not yet graduated to a probability ), and thankfully, there are still honest buyers out there who accept that their reasons for wishing to return an item are 'change of mind' and use the request system correctly. I recently sold a pair of shoes on ebay for $428, I put that I do not accept returns in the listing, well the buyer claimed they were fake and opened up a return case. Can someone please explain how you can have this when EBay appear to just do as they please. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. Sellers will also be able to issue a partial refund for all returns where the item is returned used or damaged in select categories, including Business & Industrial, Parts & Accessories, Collectibles & Art, Cameras & Photo, Medical, Mobility & Disability Equipment, Home Improvement, Furniture, Musical Instruments & Gear, and Yard, and Garden & Outdoor. It is a big one. Achetez en toute confiance et sécurité sur eBay! Press question mark to learn the rest of the keyboard shortcuts. Close • Posted by 2 minutes ago. Can I charge a restocking fee if I offer free returns? Please specify your return policy details. The clever fraudster promptly opened a Not As Described case saying that the stopper on the bottle could not be pulled out. Buyers' expectations are continuously evolving and we strive to deliver a returns experience that is consistent and competitive with the changing marketplace. We will expand this exception to include the following categories: Learn more about Top Rated Plus benefits. Brand. Appeal eBay's decision about a return or missing item for buyers. We are also giving listings with free returns policies greater visibility if buyers filter search results by returns policy, which can increase your chances of making a sale. Do I have to offer free returns for all of my listings to receive discounts and Top Rated Plus benefits? So fraudster kept the item and got a full refund including postage and I got a defect for the pleasure of knowing him.Today I checked his account, "No longer a registered user" was displayed. If a buyer asks for something different or extra, or if we identify a buyer who frequently returns items, we’ll step in and protect you. But if you want a horror story, here's one: But if you want a horror story, here's one:A fraudster Yank with 0 feedback bought a vintage bottle from me last year for $50 + postage to US in January 2017. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. However, there are exceptions in select categories. A generous returns policy is important to buyers and helps increase their trust in you as a seller. Having a no return policy is of little use, but not completely no use. Have read a few threads but they so seem confusing especially when they are in answer to another persons complaint of having to refund. eBay Return Policy Restrictions Take Effect Tuesday: by: thebobman : Thu May 17 00:13:25 2018: I sell on both ebay and Amazon. log in sign up. on yes what does No Returns Accepted mean for the buyer on ebay does this mean that after they recive the itim thay was sold and decied thay don't want it thay can't return it our what does it really mean for the seller Ebay found in his favour and now i have to fork out for the refund AND i have to pay return postage. unit sales are about 3x as much on Amazon as ebay (Its easier to sell cheaper things there) On ebay, I get maybe 1 return for every 100 orders (even though I say "no returns") don't know if they really do it but It is not nice at all. Don't let the horror stories deter you from selling in good faith. As a reminder, partial refunds cannot be issued to cover the cost of return shipping on free returns. "No returns" should not be confused with "No Refunds". Will the change apply to used and refurbished items as well? As for advice, the best long-term strategy is probably as telegraph says. View cart for details. You will, however, have the ability to handle a replacement or exchange while processing your return as usual. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. That is as opposed to something being wrong with the item like not as decsribed or dead on arrival etc. Product Identifiers. I get around a fair bit in a day's work and I am shamed to hear, especially from a certain age group, not the young by the way, that all you have  to do is to say to eBay Not as Described and they get their money back even if they have worn the item etc. Starting in August 2018, listings that you have not updated to one of the new returns policy options, including Good ‘Til Cancelled, will automatically be updated for you. Yes. – No returns accepted – 30-day buyer-paid returns – 30-day free returns – 60-day buyer-paid returns – 60-day free returns. After 8 days have lapsed, the return will be automatically accepted and a … Achetez en toute sécurité et au meilleur prix sur eBay, la livraison est rapide. You are not required to offer free returns in some existing categories to receive Top Rated Plus discounts. on Thankfully, dishonest buyers are in the very small minority at the bottom of the barrel. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. Can I continue to offer replacements and exchanges? How can buyers learn about eBay return policies? When a buyer claims "item not as described" you are required to refund the entire original payment for the item and original shipping that was paid, AND you will have to pay for return shipping. Clearly listed as a 15 year old pair of pre owned shoes, with 5 high def pics. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). Yes. Visitez eBay pour une grande sélection de videoprojecteur led. We recommend that you begin changing your returns policies now. User account menu • Accidentally accepted a return. We're driving a retail-standard returns experience on eBay that meets buyers' expectations. I sell books and I am not a library so I have a no returns policy and it works. Top Rated Sellers will see a reminder in their Seller Dashboard to update their listings to meet the new 30-day free returns requirement. 11:51 AM. In this case its up to you if/not you will accept returns and if/not you pay for the return postage. Return merchandise authorisation. Top brands, low prices & free shipping on many items. I want to open a returns process that will be acceptable. Sellers will need to update their listings to meet the new 30-day free returns requirement by June 1, 2018 to ensure that they continue to be eligible to receive the Top Rated Plus discount and badge benefits. Some sellers must be hitting their heads against a brick wall dealing with these issues. This is where they buyer decides they want to return the item due to wrong, size, colour or simply dont like it. on ! Starting in May 2018, we will streamline our returns policy options. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Just want to know the basics. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 12:00 PM. Sold by lxhabits 98.8% Positive feedback Contact seller. Removal of the field will simplify returns for buyers. Top Rated sellers will be required to offer 30-day free returns to be eligible to receive the Top Rated Plus discount and badge. 12:22 PM. eBay Stores. Press J to jump to the feed. ‎01-05-2016 Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. No returns accepted; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Restocking fees will no longer be a return option. Because we are standardizing returns, we will remove the "additional return policy details" field that some sellers may use to detail their returns policies. I want to open a returns process that will be acceptable. 10:22 AM. 09:30 AM. (Though it's not going to be relevant to many sellers, I'm watching the EU with particular interest, as they're talking about introducing a 2-year return guarantee for all consumers in the EU, whereby the buyer will not have to prove the item was faulty on receipt.... Gawd knows what they're thinking, but at least eBay's timeframe is more reasonable - there are not many instances these days where you can say eBay is 'more reasonable' ). ‎01-06-2016 Will eBay help me make changes to my listings? ‎01-05-2016 Help; Archive Selling on eBay. Jordan. Ha. To qualify for Top Rated Plus benefits, we recommend you update your returns policies now to offer free returns so that you can meet the free 30-day free returns criterion, which goes into effect June 1, 2018. If you decline the return or return shipping, eBay … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Did eBay removed the "Return Not Accept"? Starting June 1, 2018, when you offer free returns, you’ll have greater control to manage your business, and you can decide to issue partial refunds to buyers. We're reducing the number of returns policies options. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. Thanks Clarry, that does make things clear for me. Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description. Recommend that you begin changing your returns policy if they really do it but it is nice! On ‎01-05-2016 11:15 AM, on ‎01-05-2016 11:15 AM, on ‎01-05-2016 AM. Options may also contribute to higher conversion for sellers. Red HGG Size 14 414571-104, right. Begin changing your returns policy changes to my listings from selling in good faith, cars clothes. Procedure can take a while to figure out Guarantee means to sellers. delivery status free returns for. 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